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NEWS ROOM : CHOOSING A SEO COMPANY

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Choosing a SEO Company

 

Search is a growing industry, and it seems that every day there is a new search engine optimization company in the game. However, the skills of many of these search engine optimization companies are questionable -- staying on top of the knowledge curve can be daunting, and getting up to speed more daunting still. Moreover, there are a huge variety of tactics, "safe" and "unsafe" practices (in terms of the risk of penalization), and other important business considerations that you should think about before deciding on any particular search engine optimization company.

The following is a list of questions to help you to determine if the company you are considering is deserving of your trust. In this paper, we’ll focus on the tactics that search engine optimization companies might use that could put your website at risk of penalization or removal from the major search engines.

Ask your potential search engine optimization company the following:

"Do you show search engines anything that a visitor does not see?"

There is a common tactic that certain search engine optimization companies use called "cloaking." In simple terms, these companies use technology that enables your website to recognize when a visitor to your site is a spider and to then feed that spider specialized content designed to rank highly in search engines. This tactic violates the Terms of Service (TOS) of every major search engine. Sites that are caught cloaking are routinely removed from engines. Therefore, depending on your tolerance for risk, you may want to find a

"What is your link building methodology? Is it automated, and do you target reciprocal links?"

Quality search engine optimization companies are concerned about garnering quality inbound links to your website because "link popularity" plays a big factor in rankings. If the major players at any potential search engine optimization company tell you that they do not build links, it’s time to laugh in their faces, call them lazy, and move on.

Because finding quality links from quality sites is very time consuming, many search engine optimization companies have tried to automate the process. One undesirable approach to link building is automated reciprocal linking schemes, often responding to the ubiquitous emails that are sent to anyone with a website, looking for link exchanges to boost a site’s link popularity. The danger here is that an outbound link from your site is counted as a "vote" for the site to which it links. If that site gets penalized, your site may get penalized in turn. (Google refers to this type of linking relationship as a "bad neighborhood.") A good search engine optimization company will concentrate instead on garnering quality inbound-only links to your website and adding the type of content that makes it worthy of non-reciprocal links from a variety of sites.

"Do you use hidden text or hidden links?"

Search engines, as a rule, do not like it when a website shows them content that is not designed for a visitor to see. However, there are search engine optimization companies that will employ hidden text (text that is the same color as the background color of a page or text that is hidden behind a graphic, for example) to try to boost that page’s relevance, and thus the page’s ranking. Other search engine optimization companies will use hidden links, typically sized down to one pixel, that lead to dozens, or even hundreds of pages that are not designed for visitors to see, known as doorway pages. This is another tactic that, if discovered, can get a website removed from search engines. If you are averse to this type of risk, make certain the search engine optimization company that you are considering gives you a definitive "no" in answer to the question.

"Have you ever gotten a client’s site penalized? If so, when was the last time?"

Many quality search engine optimization companies have, at one time or another, gotten a client site penalized, either due to a change in the TOS of an engine or an oversight of some sort. If the search engine optimization company with which you are speaking tells you that it has gotten a site penalized, but that it was many years ago, this may not be such a big deal. But if the company tells you that it caused a site to be penalized last week, you should quickly procure a cross and some garlic and run screaming in the opposite direction.

While these questions do not cover all potentially dangerous methodologies, it has been my experience that shady search engine optimization companies rarely use only one illegal trick -- and one of the tricks in their arsenal is almost certainly listed above. If a search engine optimization company gives you a lot of evasive answers to these questions, it may give you an idea of the type of firm that you are dealing with. Unless you are comfortable with the risks associated with the above tactics used by some search engine optimization companies, I suggest you find another vendor.

Net Facts & Figures
  1. US Online Advertising spending is expected to surpass $17 billion USD in 2007. – Source: eMarketer

  2. Approximately 77% of US online users are using broadband over dial-up, a trend that directly correlates to the to the growth in the e-Commerce sector. - Source: eMarketer

  3. US spending on Internet video advertising will increase by a stunning 71% in 2006, to reach $385 million. - Source: eMarketer

  4. Paid Search is perceived to have the highest ROI potential of all Online Advertising Platforms according to US Advertisers. – Source: Amercian Advertising Federation

  5. Local online ad spending in the US is expected to jump by 50% in 2007. – Source: eMarketer

  6. Online sales are expected to reach $211.4 billion USD in 2006. – Source: Shop.org and Forrester Research

  7. In 2006 approximately one billion people worldwide will have Internet access and nearly 250 million households will have broadband. – Source: eMarketer

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Top 10 Secrets to Great Testimonials

Top 10 Secrets to Great Testimonials


1.  Understand the Power of Testimonials


Whether you compete on price, customer service, or the latest technology, nothing sells like a referral from a reputable source.  Any sales approach is significantly bolstered by impressive third party testimonials, case studies, or full fledged client feedback.  Particularly on the Internet, which can be the equivalent of a cold call, people buy from companies they trust.  Testimonials make you real and trustworthy. 

2.  Ask Permission


Start by asking permission from your best customers to use their words in your marketing materials. I’ve found that most are more than happy to help.  It’s good advertising for them as well. 

 

3.  Make it Easy


Often, if you draft the wording, they will just OK it on the spot.  Don’t make it a burden.  At the least, give them an example of another testimonial you have recently received.

 

4. Clearly Identify the Testimonial is From a Real Person


Testimonials not attributed to a real individual or companies don’t carry nearly as much weight as ones that are fully identified. The best sites make it clear in a number of ways, including text and images that the testimonial is really from the customer.  They make an implicit statement that if they wanted to contact the referring company, they would welcome the chance to sing your praises.

 

5. Be Conversational with Quotes, Bold Text, and Colors


The most powerful testimonials are the ones that look like the person is having a conversation with YOU.  Here is a simple example:


“If I hadn’t been mentored by Burt Dublin, I would not be where I am today.  I wouldn’t be speaking professionally 75 times a year.  I promise you that.”
       -- Jeff Rendel

 

6.  Rotate the Testimonials


You are probably working hard to get repeat customers to your site.  When you do, they want to see new content. The value is diminished if the same one or two are always there. New testimonials mean you are still providing great service to new customers.  People don’t want to see 5 year old letters of appreciation.

 

7.  Use a Picture of a Real Person


A picture is worth a thousand words.  If you can get a picture of the person making the testimonial, the impact is tremendous.

 

8.  A Video is Worth 10,000 Words


With live video streaming on the web a commercial reality, a short 20 second video testimonial will make a bold and lasting impression.  This is not easy, not inexpensive, but is probably worth much more than the 10,000 words. If it is vital that your site give your valuable potential clients confidence in your capabilities, there is nothing that can beat a professional video. 

 

9.  Give them Advertising Back


Make it clear what product or service the giver of your testimonial provides.  Be sure to list their phone number and web address, if possible.  This gives free advertising to your client AND makes their testimonial more believable if they are willing to include their contact information.

 

10. Have Fun with Testimonials


These are glowing testimonials from satisfied customers.  Enjoy the morale booster these provide when the business is starting to get to you!  It’s good for your business and good for you to go get those new testimonials. 

 
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